Terms of service

Welcome to Wosberg!

“We,” “us,” and “our” refer to Wosberg. This store and website are operated by Wosberg and include all related information, content, features, tools, products, and services, designed to provide you with a carefully curated shopping experience (the “Services”). Wosberg is supported by Shopify’s technology, which enables us to provide the Services.

These terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), set out your rights and obligations when using our Services.

Please read these Terms carefully, as they contain important legal information, including disclaimers of liability and limitations of responsibility.

By visiting, using, or interacting with our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access our Services.

Last updated: September 9, 2025

Section 1 – Access and Account

Age Requirement

  • By using the Services, you confirm that you have reached the legal age of majority in your place of residence.

  • If you allow your minor child or dependent to use the Services, you agree to take responsibility for their use.

Account Information

  • To use certain Services, you may be asked to provide your email, payment, and shipping details.

  • You represent and warrant that all information provided is accurate, complete, and current, and that you have the legal right to provide such information.

Account Security

  • You are solely responsible for maintaining the security of your account and password, as well as for all activities conducted under your account.

  • Wosberg is not liable for any loss caused by unauthorized access resulting from compromised account credentials.

  • You may not transfer, sell, or authorize your account to others.

Section 2 – Our Products

Presentation and Variations

  • We strive to accurately present product information (including colors and details), but actual colors and appearances may differ depending on your device settings.

Quality and Expectations

  • We do not guarantee that products will meet all of your personal expectations, but we ensure that quality aligns with descriptions and reasonable standards.

Changes and Availability

  • Product descriptions, pricing, and availability are subject to change without notice.

  • We reserve the right to limit quantities or discontinue products at any time.

Section 3 – Orders

Placing and Accepting Orders

  • By placing an order, you make an offer to purchase. Wosberg reserves the right to accept or decline orders at our sole discretion.

  • An order is considered confirmed only once we have accepted it and processed your payment.

Order Changes or Cancellations

  • Please review your order carefully before submitting. Once confirmed, orders may not be modified or canceled.

  • If you notice an error immediately after placing an order, please contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed.

Returns and Refunds

Purchase Purpose

  • You confirm that purchases are for personal or household use only, not for resale or export.

Section 4 – Pricing and Billing

Pricing and Changes

  • Prices, discounts, and promotions may change at any time without notice.

  • The applicable price is the one shown at checkout when you place your order and will also appear in your order confirmation.

Additional Charges

  • Unless otherwise specified, prices exclude taxes, shipping, customs duties, and import fees. These costs are the customer’s responsibility and may vary by destination.

Payment Information
You agree to provide complete and up-to-date billing details (including email, credit card number, and expiration date) to complete your transaction.
You represent and warrant that:
(i) the payment information you provide is true and correct;
(ii) you are legally authorized to use the selected payment method;
(iii) you will pay all charges incurred, including applicable taxes and shipping fees.

Section 4-1 – Pre-order Terms

  • Unless otherwise stated, pre-order items require full payment (or a deposit) at the time of purchase.

  • We understand that waiting takes patience, so you may cancel your order and receive a refund at any time before the item is shipped.

  • Once the item has been shipped, our standard return and refund policy will apply.

  • In case of unforeseen delays, we will notify you immediately, and you may choose to continue waiting or cancel your order for a refund.

  • Pre-order quantities are limited and available while supplies last. We sincerely appreciate your understanding and support.

  • To ensure fair transactions, our store reserves the right of final interpretation of these terms.


Section 5 – Shipping and Delivery

Delivery Times

  • We aim to deliver your order within the estimated timeframe provided at checkout.

  • Please note that actual delivery times may vary due to carrier delays, customs clearance, or other factors beyond our control.

Transfer of Risk

  • Once an order is handed over to the shipping carrier, ownership and risk of loss transfer to you.

  • We provide tracking information to help you monitor your shipment.

Delays or Issues

  • If your order is delayed or encounters issues, please contact us at yourorder@wosberg.eu and we will assist you as best we can.

Section 6 – Intellectual Property

Ownership

  • All content on the Services (including text, images, designs, videos, audio, logos, trademarks, and layouts) is owned by Wosberg or its licensors and protected by copyright, trademark, and intellectual property laws.

Usage Restrictions

  • You may only use the Services and content for personal, non-commercial purposes.

  • You may not reproduce, distribute, modify, display, publish, or otherwise use the content without prior written consent.

Trademarks

  • Wosberg’s names, logos, and designs are trademarks of Wosberg or its partners.

  • Shopify’s name and logo are trademarks of Shopify.

  • All other names and logos are the trademarks of their respective owners.

  • You may not use these trademarks without prior written permission.

Section 7 – Optional Tools

Third-Party Access

  • The Services may provide access to third-party tools or features (e.g., payment processors, plug-ins).

  • These tools are not operated or controlled by Wosberg, and we do not guarantee their accuracy or availability.

Your Responsibility

  • Your use of such tools is at your own risk. Please review and agree to the terms provided by the relevant third party before using them.

New Features

  • Any new features or tools added to the Services will also be subject to these Terms.

Section 8 – Third-Party Links

External Websites

  • The Services may contain links to third-party websites or content (e.g., partner brands, social media, external articles).

  • These sites are not operated or controlled by Wosberg.

Limitations of Liability

  • We are not responsible for the accuracy, completeness, or security of third-party websites.

  • Accessing such websites is at your own risk.

Transactions

  • Any purchases or services obtained through third-party websites are solely between you and that third party. Wosberg assumes no responsibility for such transactions.

Recommendation

  • Please review third-party terms and privacy policies carefully before engaging in any transactions.

Section 9 – Relationship with Shopify

Technical Support

  • The Services are hosted by Shopify, which provides the technology and platform enabling us to operate our store.

Transactional Relationship

  • When purchasing from this store, your transaction is directly with Wosberg, not Shopify.

  • Shopify is not responsible for any sales, products, or services provided by Wosberg.

Disclaimer

  • By using the Services, you acknowledge and agree that:

    • All matters relating to purchases, returns, and refunds are handled solely by Wosberg.

    • Shopify has no liability arising from these transactions.

Section 10 – Privacy Policy

Data Collection and Use

  • Personal information provided through the Services is collected, used, and protected in accordance with Wosberg’s Privacy Policy.

  • Some information may also be processed under Shopify’s Privacy Policy, since our store is hosted on Shopify.

Cross-Border Transfers

  • Your information may be transferred to servers or third parties located outside your country of residence in order to provide the Services.

Acknowledgment

  • By using the Services, you confirm that you have read and agree to our Privacy Policy.

Section 11 – Feedback

Submitting Feedback

  • You may share suggestions, ideas, or comments with us (“Feedback”). We appreciate your input.

License to Use

  • By submitting Feedback, you grant Wosberg a worldwide, royalty-free license to use, modify, reproduce, or display such Feedback to improve our Services and products.

Your Responsibility

  • You represent that you have the rights to submit Feedback and that it does not infringe on third-party rights.

  • Feedback must not contain unlawful, defamatory, obscene, or harmful material (e.g., viruses or malicious code).

Our Handling

  • We may choose to use or not use Feedback, and we are under no obligation to reply or provide compensation.

  • We reserve the right to remove Feedback that violates these Terms.

Section 12 – Errors, Inaccuracies, and Omissions

Accuracy of Information

  • We make every effort to provide accurate and up-to-date information on our website, including product descriptions, pricing, promotions, shipping costs, and stock status.

Possible Errors

  • Despite our efforts, errors, inaccuracies, or omissions may occur (e.g., incorrect descriptions, pricing errors, or stock availability issues).

Corrections

  • We reserve the right to correct such errors at any time without prior notice.

  • In the event of obvious errors (such as clear pricing mistakes), we may cancel orders and issue refunds even after confirmation.

Customer Support

  • If your order is affected by such an error, we will notify you and assist with a resolution.

Section 13 – Prohibited Uses

To ensure a safe and respectful shopping environment, you agree not to use the Services for the following:

  • Illegal or Improper Purposes: Any actions that violate local or international laws, or infringe intellectual property rights.

  • Harmful Conduct: Uploading viruses, malicious code, or attempting to interfere with website security or functionality.

  • Inappropriate Interactions: Posting defamatory, offensive, or discriminatory content; harassing staff or customers.

  • Misuse of Services: Using automated tools (e.g., crawlers) to collect data; copying, reselling, or exploiting the Services without authorization.

We reserve the right to suspend or terminate accounts engaging in prohibited activities and may take further action if necessary.

Section 14 – Termination

Our Rights

  • If you violate these Terms or misuse the Services, Wosberg may suspend or terminate your account at any time.

  • You remain responsible for any payments due up to the termination date.

Survival of Terms
The following sections remain in effect after termination:

  • Intellectual Property

  • Feedback

  • Termination

  • Disclaimers

  • Limitation of Liability

  • Indemnification

  • Severability

  • Governing Law

Customer Rights

  • If your account is terminated, we will make reasonable efforts to notify you and, where possible, fulfill outstanding orders (e.g., by issuing refunds or completing shipments).

Section 15 – Changes to Terms and Contact Information

Changes to Terms

  • Wosberg reserves the right to update, modify, or replace these Terms at any time.

  • Updates will be published on this website with a “Last updated” date.

  • For significant changes, we will provide notice as required by law.

  • Continued use of the Services constitutes acceptance of the updated Terms.

Contact Information
If you have any questions about these Terms or need assistance, please contact us:

Wosberg
Brodtischgasse 15, Stg. 2, Tür 2
2700 Wiener Neustadt, Austria
E-Mail: hi@wosberg.eu